For PointClub Customers
How to delete your account (in-app)
- Open the PointClub app and sign in.
- Go to the Profile tab.
- Tap Settings.
- Tap "Delete Account".
- Read the warnings, type DELETE to confirm, and tap the red "Delete my account" button.
Alternative - can't access the app
Email support@pointclub.pk from the email address registered on your PointClub account, with subject "Delete my account". Our team will verify ownership and process the deletion within 7 business days.
For PointClub Merchant Staff & Owners
How to delete your account (in-app)
- Open the PointClub Merchant app and sign in.
- Tap the profile icon to open Profile & Settings.
- Scroll to the Account section.
- Tap "Delete My Account".
- Read the confirmation, type your full name to confirm, and tap "Delete Permanently".
Business closure (separate from personal deletion)
Business owners can also request closure of the business itself via Profile → Account → Request Business Closure. This does not delete your personal account. Support reviews the request and coordinates:
- Closing customer enrollments (historical balances are preserved as read-only records).
- Settling outstanding billing or platform fees.
- Removing staff member access.
- Deactivating all active promotions.
Business operations continue normally until support approves the closure.
Alternative — can't access the app
Email support@pointclub.pk from the email or phone number registered on your account, with subject "Delete my merchant account". Our team will verify ownership and process the deletion within 7 business days.
What gets permanently deleted
- Your name, email, phone number, and profile photo.
- All loyalty card enrollments.
- Push notification subscriptions and device tokens.
- Google Wallet and Apple Wallet passes.
- Punch card progress.
- Promotion redemption history.
- Audience / cohort memberships.
What is retained, and why
- Transaction records — Pakistani tax law, merchant billing contracts, and financial audit requirements require merchants to retain transaction history (date, amount, points earned/redeemed) indefinitely. For customers, these records show as "Deleted User" and are no longer linked to your name, email, or phone number. For merchant staff and owners, records of business actions you authorised (transactions, approvals, audit events) retain your name, email, and role as captured at the moment of each action, on behalf of the business for audit, billing, and fraud-prevention purposes.
- Audit logs — Security audit events referencing your account ID are retained for 90 days, then archived to long-term storage.
- Billing aggregates — Merchant billing counters (monthly totals) are retained indefinitely; they do not contain personal information.
Can I come back?
Yes. You can create a new account with the same email address after deletion. Your old transactions will remain with the merchants but will not be linked to your new account.
Timeline
In-app deletion is immediate and irreversible. There is no grace period or recovery window.
Questions or problems?
Email support@pointclub.pk.